Terms & Conditions

Last updated: February 9, 2026

Welcome to Novel Solutions (“Company”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of novelsolutions.tech (the “Website”) and the purchase of products and services offered through it.

By accessing this Website or purchasing any product, you agree to be bound by these Terms.

1. Company Information

Novel Solutions
Website: https://novelsolutions.tech
Email: customer@novelsolutions.tech

2. Scope of These Terms

These Terms apply to:

  • Use of the Website

  • Purchases made through the Website

  • Digital products, services, and content

Software products, including NS AIChatbot for Magento 2, are governed by a separate End User License Agreement (EULA), which takes precedence in the event of any conflict.

👉 NS AIChatbot License Agreement:
https://novelsolutions.tech/license-agreement/

3. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old

  • You have the authority to enter into binding agreements

  • You are using the Website for lawful purposes only

4. Digital Products & Software Licensing

All software products sold on this Website are:

  • Digital goods delivered electronically

  • Licensed, not sold

  • Subject to the applicable License Agreement (EULA)

The EULA governs:

  • License scope

  • Usage rights

  • Source code access

  • Restrictions

  • Support and updates

Nothing in these Terms overrides the EULA.

5. Orders & Payments

  • All prices are listed in USD unless otherwise stated

  • Payments are processed securely through third-party payment providers

  • You are responsible for any applicable taxes, duties, or fees

We reserve the right to:

  • Refuse or cancel any order

  • Correct pricing or listing errors

  • Limit quantities per purchase

6. Refunds & Returns

Refunds are governed by our Return & Refund Policy:

👉 https://novelsolutions.tech/return-refund-policy/

Please review this policy before making a purchase.

7. Installation & Professional Services

Some products may include installation, configuration, or consulting services.

  • Services are provided “as-is”

  • Delivery timelines depend on customer responsiveness and access

  • Services do not alter license rights or refund eligibility unless explicitly stated

8. Third-Party Services & APIs

Our products may integrate with third-party services, including but not limited to OpenAI.

You acknowledge that:

  • Third-party services are governed by their own terms and pricing

  • Novel Solutions does not control or guarantee third-party services

  • Any fees paid to third parties are non-refundable by Novel Solutions

9. Intellectual Property

All content on this Website, including:

  • Text

  • Graphics

  • Logos

  • Code snippets

  • Marketing materials

is the property of Novel Solutions and may not be copied, reproduced, or distributed without written permission.

Software intellectual property rights are governed by the applicable EULA.

10. Prohibited Use

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to reverse engineer or exploit Website infrastructure

  • Circumvent security or access controls

  • Use the Website or products to develop competing offerings

11. Disclaimer of Warranties

The Website and all products are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

We disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Accuracy of content

  • Availability or uptime

AI-generated outputs are inherently probabilistic and may contain inaccuracies.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Novel Solutions shall not be liable for indirect, incidental, or consequential damages

  • Total liability shall not exceed the amount paid for the product or service

This includes loss of profits, data, or business interruption.

13. Indemnification

You agree to indemnify and hold harmless Novel Solutions from any claims, damages, or liabilities arising from:

  • Your use of the Website

  • Your violation of these Terms

  • Your use or misuse of purchased products

14. Termination

We may suspend or terminate access to the Website if you violate these Terms.

Termination does not affect:

  • Existing license rights under the EULA (unless terminated under the EULA)

  • Payment obligations

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised “Last updated” date.

17. Contact Information

For questions regarding these Terms, contact:

Novel Solutions
📧 customer@novelsolutions.tech
🌐 https://novelsolutions.tech