1. Digital Products and Software Licenses

All software products sold on NSPlug.com, including Magento, WooCommerce, and WordPress plugins and extensions, are digital products delivered electronically. This policy applies to both one-time license purchases and subscription purchases made directly through NSPlug.com.

2. 30-Day Money-Back Guarantee for Initial Purchases

We offer a 30-day money-back guarantee on eligible initial software purchases, including the first payment for a new subscription.

You may request a full refund within 30 calendar days of the original purchase date if:

  • The software does not function as described;
  • The product is not compatible with your environment despite reasonable installation or troubleshooting efforts; or
  • You decide the product is not a good fit for your business needs.

The 30-day period begins on the date of the original order. It does not restart when a subscription renews, a license is activated on another domain, or an update is released.

3. Subscription Renewals and 7-Day Renewal Refunds

Subscription products renew automatically at the billing interval and price shown at checkout unless you cancel before the renewal date.

You may request a refund of an automatic renewal payment within 7 calendar days of the renewal charge. Renewal refund requests submitted after that period are not eligible, except where required by applicable law.

If a renewal payment is refunded, the related subscription will be canceled and the license, updates, downloads, and support included with that renewed term may end when the refund is processed.

4. Subscription Cancellation

You may cancel a subscription at any time through My Account > Subscriptions on NSPlug.com. You may also contact us at sales@nsplug.com for assistance.

Cancellation stops future automatic renewal charges. It does not automatically refund the current payment. Unless a refund is requested and approved under this policy, your subscription, license, updates, downloads, and support remain active until the end of the paid billing term.

Canceling a subscription does not affect any separate lifetime license you previously purchased.

5. Refund Eligibility Conditions

To qualify for a refund:

  • An initial-purchase request must be submitted within 30 calendar days of the original purchase date;
  • A renewal-payment request must be submitted within 7 calendar days of the renewal charge;
  • You must provide enough order information for us to identify the purchase; and
  • You must stop using the refunded software when the refund is approved and the associated license is deactivated.

Refunds will not be granted when:

  • The request is submitted after the applicable refund period, except where required by law;
  • The software has been significantly modified beyond its original structure and the modification caused the reported problem;
  • The product was purchased or used for fraudulent, malicious, abusive, or unlawful activity; or
  • The purchase was made through a third-party marketplace whose own refund policy controls the transaction.

Nothing in this policy limits rights that cannot legally be limited under applicable consumer-protection law.

6. Installation and Configuration Services

Free installation and configuration may be included with eligible products. Because these services are provided at no additional cost, they do not have a separate refundable value. If a qualifying software refund is approved, the refund applies to the amount paid for the software license or subscription.

Separately purchased custom development, customization, migration, consulting, or other professional services are governed by the applicable proposal, statement of work, invoice, or service agreement and are not covered by this software refund policy.

7. OpenAI and Other Third-Party Services

Some NSPlug products require third-party services, such as an OpenAI API account, hosting service, payment gateway, or e-commerce platform.

  • NSPlug does not sell or resell OpenAI subscriptions or API credits unless expressly stated;
  • Fees paid directly to third-party providers cannot be refunded by NSPlug; and
  • You are responsible for managing and canceling third-party accounts and subscriptions directly with those providers.

8. How to Request a Refund

Send your request to sales@nsplug.com and include:

  • Your order number;
  • The email address used for the order;
  • The product name; and
  • A brief explanation of the issue or reason for the request.

We typically respond within 1–2 business days.

9. Refund Processing

  • Approved refunds are returned to the original payment method whenever possible;
  • NSPlug normally initiates an approved refund promptly after approval; and
  • Your bank or payment provider may require approximately 5–10 business days to post the credit.

Any applicable license deactivation or subscription cancellation may occur when the refund is processed.

10. Chargebacks and Billing Disputes

Please contact us first if you do not recognize a charge, believe a renewal occurred after cancellation, or experience another billing problem. We will investigate and correct confirmed billing errors. Fraudulent or abusive chargebacks may result in license suspension or revocation and restrictions on future purchases or support.

This section does not prevent you from exercising any lawful billing-dispute or chargeback rights.

11. Policy Updates

We may update this Refund and Returns Policy from time to time. Changes will be posted on this page with a revised effective date. Changes will not retroactively reduce refund rights that applied when an eligible purchase or renewal was charged.

12. Contact Information

NSPlug.com
https://www.nsplug.com/
sales@nsplug.com

Last updated: August 24, 2026