Terms & Conditions

Last updated: August 24, 2026

Welcome to Novel Solutions (“Company”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of nsplug.com (the “Website”) and the purchase of products and services offered through it.

By accessing this Website or purchasing any product, you agree to be bound by these Terms.

1. Company Information

Novel Solutions
Website: https://www.nsplug.com/
Email: sales@nsplug.com

2. Scope of These Terms

These Terms apply to:

Software products, including NS AIChatbot for Magento 2, are governed by a separate End User License Agreement (EULA), which takes precedence in the event of any conflict.

👉 NS AIChatbot License Agreement:
https://www.nsplug.com/license-agreement/

3. Eligibility

By using this Website, you confirm that:

4. Digital Products & Software Licensing

All software products sold on this Website are:

The EULA governs:

Nothing in these Terms overrides the EULA.

5. Orders & Payments

We reserve the right to:

6. Subscriptions, Automatic Renewal & Cancellation

Certain NSPlug products may be offered as automatically renewing subscriptions. The applicable billing period, recurring price, included benefits, and any available one-time purchase option will be displayed on the product page and during checkout. NS AIChatbot for Magento 2 is offered as a single $99 USD annual plan that renews automatically unless canceled. AI-provider usage is billed separately.

Automatic renewal

By purchasing a subscription product, you expressly authorize Novel Solutions and its payment processor to charge the payment method provided at checkout for the initial purchase and each recurring renewal payment, together with any applicable taxes.

Unless cancelled before the next renewal date, a subscription automatically renews for the same billing period shown at checkout. For example, an annual subscription renews once each year.

If the renewal price changes, we will provide any advance notice required by applicable law. Any renewal notice will identify the subscription and explain how to review or cancel it.

Cancellation

You may cancel an active subscription at any time through My Account → Subscriptions → View Subscription → Cancel.

Cancellation prevents future renewal charges. It does not end the subscription immediately or automatically refund amounts already paid. Unless otherwise stated, the associated license, updates, and support remain active until the end of the current paid billing term. For NS AIChatbot for Magento 2, cancellation or subscription expiry alone does not end use of the version already installed; updates and support are included through the paid term.

Refund eligibility for initial or renewal payments is governed by our Refund and Returns Policy and applicable law.

Subscription-license benefits

While a subscription is active and paid, the customer is entitled to the license benefits stated on the applicable product page, which may include:

At the end of the paid term, updates, support, downloads, new domain activations, and subscription-dependent services may end. For NS AIChatbot for Magento 2, you may continue using the version already installed after cancellation or expiry, while updates and support end with the paid term. For other products, continued use of an already installed version, if permitted, remains subject to the applicable End User License Agreement and the terms shown for that product.

A subscription license may not be shared, transferred, resold, or used on more domains than the purchased plan allows.

Failed or declined renewal payments

If a recurring payment fails or is declined, we or our payment processor may retry the charge and notify you of the payment problem.

During a payment-recovery or grace period, the subscription or license may be placed on hold. If payment is successfully recovered, normal subscription benefits will be restored. If payment is not recovered, the subscription and related license benefits may expire at the end of the applicable paid term or grace period. For NS AIChatbot for Magento 2, a failed renewal payment, payment-recovery status or subscription expiry does not disable the version already installed. Updates and support remain tied to the paid term.

Customers are responsible for maintaining a valid payment method and accurate billing information in their account.

Payment processors

Subscription payments are processed by third-party payment providers, including Braintree and its supported payment methods. Novel Solutions does not directly store complete payment-card details.

Use of a third-party payment service may also be subject to that provider’s terms and privacy practices.

One-time licenses

Where a product offers both subscription and one-time purchase options, the customer may select either option before adding the product to the cart.

A product described as a one-time or “lifetime” license provides a perpetual right to use the licensed software on the permitted domain or domains, subject to the applicable End User License Agreement. It does not include lifetime support, lifetime updates, third-party services, AI-provider usage, hosting, installation, or future paid features unless expressly stated.

The support and update period included with a one-time license is the period displayed on the product page or order confirmation.

Trials and promotions

If a product is offered with a free trial, discounted introductory period, or promotional subscription price, the applicable duration, payment date, renewal price, and cancellation method will be disclosed before checkout.

Unless expressly offered on the applicable product page, no free trial is included.

7. Refunds & Returns

Refunds are governed by our Return & Refund Policy:

👉 https://www.nsplug.com/refund_returns/

Please review this policy before making a purchase.

8. Installation & Professional Services

Some products may include installation, configuration, or consulting services.

9. Third-Party Services & APIs

Our products may integrate with third-party services, including but not limited to OpenAI.

You acknowledge that:

10. Intellectual Property

All content on this Website, including:

is the property of Novel Solutions and may not be copied, reproduced, or distributed without written permission.

Software intellectual property rights are governed by the applicable EULA.

11. Prohibited Use

You agree not to:

12. Disclaimer of Warranties

The Website and all products are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind.

We disclaim all warranties, including:

AI-generated outputs are inherently probabilistic and may contain inaccuracies.

13. Limitation of Liability

To the maximum extent permitted by law:

This includes loss of profits, data, or business interruption.

14. Indemnification

You agree to indemnify and hold harmless Novel Solutions from any claims, damages, or liabilities arising from:

15. Termination

We may suspend or terminate access to the Website if you violate these Terms.

Termination does not affect:

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

17. Changes to These Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised “Last updated” date.

18. Contact Information

For questions regarding these Terms, contact:

Novel Solutions
📧 sales@nsplug.com
🌐 https://www.nsplug.com/